{"id":977,"date":"2026-01-09T15:01:03","date_gmt":"2026-01-09T18:01:03","guid":{"rendered":"https:\/\/veloso.com.br\/?page_id=977"},"modified":"2026-02-24T08:29:30","modified_gmt":"2026-02-24T11:29:30","slug":"ombudsman","status":"publish","type":"page","link":"https:\/\/veloso.com.br\/pt\/ombudsman\/","title":{"rendered":"Ouvidoria"},"content":{"rendered":"\t\t<div data-elementor-type=\"wp-page\" data-elementor-id=\"977\" class=\"elementor elementor-977\" data-elementor-post-type=\"page\">\n\t\t\t\t<div class=\"elementor-element elementor-element-fea55b7 e-flex e-con-boxed e-con e-parent\" data-id=\"fea55b7\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t\t<div class=\"e-con-inner\">\n\t\t\t\t<div class=\"elementor-element elementor-element-46d92b1 elementor-widget elementor-widget-heading\" data-id=\"46d92b1\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t\t<h2 class=\"elementor-heading-title elementor-size-default\"><br>Contact and Complaints Channel<br><\/h2>\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-138a05a e-flex e-con-boxed e-con e-parent\" data-id=\"138a05a\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t\t<div class=\"e-con-inner\">\n\t\t\t\t<div class=\"elementor-element elementor-element-02e85a0 elementor-button-align-stretch elementor-widget elementor-widget-form\" data-id=\"02e85a0\" data-element_type=\"widget\" data-e-type=\"widget\" data-settings=\"{&quot;step_next_label&quot;:&quot;Next&quot;,&quot;step_previous_label&quot;:&quot;Previous&quot;,&quot;button_width&quot;:&quot;100&quot;,&quot;step_type&quot;:&quot;number_text&quot;,&quot;step_icon_shape&quot;:&quot;circle&quot;}\" data-widget_type=\"form.default\">\n\t\t\t\t\t<template id=\"cfef_logic_data_02e85a0\" class=\"cfef_logic_data_js\" data-form-id=\"02e85a0\">{&quot;identify&quot;:{&quot;display_mode&quot;:&quot;show&quot;,&quot;fire_action&quot;:&quot;All&quot;,&quot;file_types&quot;:&quot;png&quot;,&quot;logic_data&quot;:[{&quot;cfef_logic_field_id&quot;:&quot;reason_contact&quot;,&quot;cfef_logic_field_is&quot;:&quot;&gt;&quot;,&quot;cfef_logic_compare_value&quot;:&quot;2&quot;,&quot;_id&quot;:&quot;9798df3&quot;}]},&quot;name&quot;:{&quot;display_mode&quot;:&quot;hide&quot;,&quot;fire_action&quot;:&quot;All&quot;,&quot;file_types&quot;:&quot;png&quot;,&quot;logic_data&quot;:[{&quot;cfef_logic_field_id&quot;:&quot;identify&quot;,&quot;cfef_logic_field_is&quot;:&quot;==&quot;,&quot;cfef_logic_compare_value&quot;:&quot;2&quot;,&quot;_id&quot;:&quot;9172284&quot;}]},&quot;phone&quot;:{&quot;display_mode&quot;:&quot;hide&quot;,&quot;fire_action&quot;:&quot;All&quot;,&quot;file_types&quot;:&quot;png&quot;,&quot;logic_data&quot;:[{&quot;cfef_logic_field_id&quot;:&quot;identify&quot;,&quot;cfef_logic_field_is&quot;:&quot;==&quot;,&quot;cfef_logic_compare_value&quot;:&quot;2&quot;,&quot;_id&quot;:&quot;7dc12be&quot;},{&quot;cfef_logic_field_id&quot;:&quot;&quot;,&quot;cfef_logic_field_is&quot;:&quot;==&quot;,&quot;cfef_logic_compare_value&quot;:&quot;&quot;,&quot;_id&quot;:&quot;f16c1ce&quot;}]},&quot;email&quot;:{&quot;display_mode&quot;:&quot;hide&quot;,&quot;fire_action&quot;:&quot;All&quot;,&quot;file_types&quot;:&quot;png&quot;,&quot;logic_data&quot;:[{&quot;cfef_logic_field_id&quot;:&quot;identify&quot;,&quot;cfef_logic_field_is&quot;:&quot;==&quot;,&quot;cfef_logic_compare_value&quot;:&quot;2&quot;,&quot;_id&quot;:&quot;c3626a4&quot;}]},&quot;field_1de1e22&quot;:{&quot;display_mode&quot;:&quot;show&quot;,&quot;fire_action&quot;:&quot;All&quot;,&quot;file_types&quot;:&quot;png&quot;,&quot;logic_data&quot;:[{&quot;cfef_logic_field_id&quot;:&quot;reason_contact&quot;,&quot;cfef_logic_field_is&quot;:&quot;==&quot;,&quot;cfef_logic_compare_value&quot;:&quot;2&quot;,&quot;_id&quot;:&quot;9798df3&quot;}]},&quot;field_1759759&quot;:{&quot;display_mode&quot;:&quot;show&quot;,&quot;fire_action&quot;:&quot;All&quot;,&quot;file_types&quot;:&quot;png&quot;,&quot;logic_data&quot;:[{&quot;cfef_logic_field_id&quot;:&quot;identify&quot;,&quot;cfef_logic_field_is&quot;:&quot;&gt;&quot;,&quot;cfef_logic_compare_value&quot;:&quot;0&quot;,&quot;_id&quot;:&quot;9798df3&quot;}]}}<\/template>\t\t<form class=\"elementor-form\" method=\"post\" id=\"form_ombudsman\" name=\"Ombudsman\" aria-label=\"Ombudsman\">\n\t\t\t<input type=\"hidden\" name=\"post_id\" value=\"977\"\/>\n\t\t\t<input type=\"hidden\" name=\"form_id\" value=\"02e85a0\"\/>\n\t\t\t<input type=\"hidden\" name=\"referer_title\" value=\"\" \/>\n\n\t\t\t\n\t\t\t<div class=\"elementor-form-fields-wrapper elementor-labels-above\">\n\t\t\t\t\t\t\t\t<div class=\"elementor-field-type-select elementor-field-group elementor-column elementor-field-group-reason_contact elementor-col-100 elementor-field-required elementor-mark-required\">\n\t\t\t\t\t\t\t\t\t\t\t\t<label for=\"form-field-reason_contact\" class=\"elementor-field-label\">\n\t\t\t\t\t\t\t\tReason Contact\t\t\t\t\t\t\t<\/label>\n\t\t\t\t\t\t\t\t<div class=\"elementor-field elementor-select-wrapper remove-before \">\n\t\t\t<div class=\"select-caret-down-wrapper\">\n\t\t\t\t<svg aria-hidden=\"true\" class=\"e-font-icon-svg e-eicon-caret-down\" viewBox=\"0 0 571.4 571.4\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\"><path d=\"M571 393Q571 407 561 418L311 668Q300 679 286 679T261 668L11 418Q0 407 0 393T11 368 36 357H536Q550 357 561 368T571 393Z\"><\/path><\/svg>\t\t\t<\/div>\n\t\t\t<select name=\"form_fields[reason_contact]\" id=\"form-field-reason_contact\" class=\"elementor-field-textual elementor-size-sm\" required=\"required\">\n\t\t\t\t\t\t\t\t\t<option value=\"1\">Contact<\/option>\n\t\t\t\t\t\t\t\t\t<option value=\"3\">Moral harassment or inappropriate behavior<\/option>\n\t\t\t\t\t\t\t\t\t<option value=\"4\">Sexual harassment<\/option>\n\t\t\t\t\t\t\t\t\t<option value=\"5\">Corruption<\/option>\n\t\t\t\t\t\t\t\t\t<option value=\"6\">Conflict of interest<\/option>\n\t\t\t\t\t\t\t\t\t<option value=\"7\">Human rights violation and discrimination<\/option>\n\t\t\t\t\t\t\t\t\t<option value=\"8\">Fraud<\/option>\n\t\t\t\t\t\t\t\t\t<option value=\"9\">Theft, robbery, or destruction of assets<\/option>\n\t\t\t\t\t\t\t\t\t<option value=\"10\">Other incidents<\/option>\n\t\t\t\t\t\t\t<\/select>\n\t\t<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t<div class=\"elementor-field-type-radio elementor-field-group elementor-column elementor-field-group-identify elementor-col-100 elementor-field-required elementor-mark-required\">\n\t\t\t\t\t\t\t\t\t\t\t\t<label for=\"form-field-identify\" class=\"elementor-field-label\">\n\t\t\t\t\t\t\t\tDo you wish to identify yourself?\t\t\t\t\t\t\t<\/label>\n\t\t\t\t\t\t<div class=\"elementor-field-subgroup  \"><span class=\"elementor-field-option\"><input type=\"radio\" value=\"1\" id=\"form-field-identify-0\" name=\"form_fields[identify]\" required=\"required\"> <label for=\"form-field-identify-0\">Yes<\/label><\/span><span class=\"elementor-field-option\"><input type=\"radio\" value=\"2\" id=\"form-field-identify-1\" name=\"form_fields[identify]\" required=\"required\"> <label for=\"form-field-identify-1\">No<\/label><\/span><\/div>\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t<div class=\"elementor-field-type-text elementor-field-group elementor-column elementor-field-group-name elementor-col-100\">\n\t\t\t\t\t\t\t\t\t\t\t\t<label for=\"form-field-name\" class=\"elementor-field-label\">\n\t\t\t\t\t\t\t\tWhat is your name?\t\t\t\t\t\t\t<\/label>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t<input size=\"1\" type=\"text\" name=\"form_fields[name]\" id=\"form-field-name\" class=\"elementor-field elementor-size-sm  elementor-field-textual\" placeholder=\"What is your name?\">\n\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t<div class=\"elementor-field-type-tel elementor-field-group elementor-column elementor-field-group-phone elementor-col-50\">\n\t\t\t\t\t\t\t\t\t\t\t\t<label for=\"form-field-phone\" class=\"elementor-field-label\">\n\t\t\t\t\t\t\t\tContact phone number?\t\t\t\t\t\t\t<\/label>\n\t\t\t\t\t\t\t\t<input size=\"1\" type=\"tel\" name=\"form_fields[phone]\" id=\"form-field-phone\" class=\"elementor-field elementor-size-sm  elementor-field-textual\" placeholder=\"Contact phone number?\" pattern=\"[0-9()#&amp;+*-=.]+\" title=\"Apenas n\u00fameros e caracteres de telefone (#, -, *, etc.) s\u00e3o aceitos.\">\n\n\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t<div class=\"elementor-field-type-email elementor-field-group elementor-column elementor-field-group-email elementor-col-50\">\n\t\t\t\t\t\t\t\t\t\t\t\t<label for=\"form-field-email\" class=\"elementor-field-label\">\n\t\t\t\t\t\t\t\tContact email?\t\t\t\t\t\t\t<\/label>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t<input size=\"1\" type=\"email\" name=\"form_fields[email]\" id=\"form-field-email\" class=\"elementor-field elementor-size-sm  elementor-field-textual\" placeholder=\"Contact email?\">\n\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t<div class=\"elementor-field-type-text elementor-field-group elementor-column elementor-field-group-field_1de1e22 elementor-col-100\">\n\t\t\t\t\t\t\t\t\t\t\t\t<label for=\"form-field-field_1de1e22\" class=\"elementor-field-label\">\n\t\t\t\t\t\t\t\tDesired area or position\t\t\t\t\t\t\t<\/label>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t<input size=\"1\" type=\"text\" name=\"form_fields[field_1de1e22]\" id=\"form-field-field_1de1e22\" class=\"elementor-field elementor-size-sm  elementor-field-textual\" placeholder=\"Desired area or position\">\n\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t<div class=\"elementor-field-type-select elementor-field-group elementor-column elementor-field-group-field_1759759 elementor-col-100\">\n\t\t\t\t\t\t\t\t\t\t\t\t<label for=\"form-field-field_1759759\" class=\"elementor-field-label\">\n\t\t\t\t\t\t\t\tWhat is your relationship with Veloso Green Coffee?\t\t\t\t\t\t\t<\/label>\n\t\t\t\t\t\t\t\t<div class=\"elementor-field elementor-select-wrapper remove-before \">\n\t\t\t<div class=\"select-caret-down-wrapper\">\n\t\t\t\t<svg aria-hidden=\"true\" class=\"e-font-icon-svg e-eicon-caret-down\" viewBox=\"0 0 571.4 571.4\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\"><path d=\"M571 393Q571 407 561 418L311 668Q300 679 286 679T261 668L11 418Q0 407 0 393T11 368 36 357H536Q550 357 561 368T571 393Z\"><\/path><\/svg>\t\t\t<\/div>\n\t\t\t<select name=\"form_fields[field_1759759]\" id=\"form-field-field_1759759\" class=\"elementor-field-textual elementor-size-sm\">\n\t\t\t\t\t\t\t\t\t<option value=\"Client\">Client<\/option>\n\t\t\t\t\t\t\t\t\t<option value=\"Employee\">Employee<\/option>\n\t\t\t\t\t\t\t\t\t<option value=\"Supplier\">Supplier<\/option>\n\t\t\t\t\t\t\t\t\t<option value=\"Third Parties\">Third Parties<\/option>\n\t\t\t\t\t\t\t\t\t<option value=\"Other\">Other<\/option>\n\t\t\t\t\t\t\t<\/select>\n\t\t<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t<div class=\"elementor-field-type-textarea elementor-field-group elementor-column elementor-field-group-field_0670fd5 elementor-col-100 elementor-field-required elementor-mark-required\">\n\t\t\t\t\t\t\t\t\t\t\t\t<label for=\"form-field-field_0670fd5\" class=\"elementor-field-label\">\n\t\t\t\t\t\t\t\tDescription\t\t\t\t\t\t\t<\/label>\n\t\t\t\t\t\t<textarea class=\"elementor-field-textual elementor-field  elementor-size-sm\" name=\"form_fields[field_0670fd5]\" id=\"form-field-field_0670fd5\" rows=\"4\" placeholder=\"Leave your comment here.\" required=\"required\"><\/textarea>\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t<div class=\"elementor-field-type-acceptance elementor-field-group elementor-column elementor-field-group-acpt elementor-col-100 elementor-field-required elementor-mark-required\">\n\t\t\t\t\t\t\t\t\t\t\t\t<label for=\"form-field-acpt\" class=\"elementor-field-label\">\n\t\t\t\t\t\t\t\t Consent\t\t\t\t\t\t\t<\/label>\n\t\t\t\t\t\t\t\t<div class=\"elementor-field-subgroup\">\n\t\t\t<span class=\"elementor-field-option\">\n\t\t\t\t<input type=\"checkbox\" name=\"form_fields[acpt]\" id=\"form-field-acpt\" class=\"elementor-field elementor-size-sm  elementor-acceptance-field\" required=\"required\">\n\t\t\t\t<label for=\"form-field-acpt\"><b>I declare that I have read and fully agree to:<\/b><br><a href=\"https:\/\/veloso.com.br\/privacy-and-cookies-policy-veloso-green-coffee\/\" target=\"_blank\">Terms of Use and Privacy Policy<\/a><\/label>\t\t\t<\/span>\n\t\t<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t<div class=\"elementor-field-group elementor-column elementor-field-type-submit elementor-col-100 e-form__buttons\">\n\t\t\t\t\t<button class=\"elementor-button elementor-size-sm\" type=\"submit\" id=\"send\">\n\t\t\t\t\t\t<span class=\"elementor-button-content-wrapper\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<span class=\"elementor-button-text\">Send<\/span>\n\t\t\t\t\t\t\t\t\t\t\t\t\t<\/span>\n\t\t\t\t\t<\/button>\n\t\t\t\t<\/div>\n\t\t\t<\/div>\n\t\t<\/form>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t","protected":false},"excerpt":{"rendered":"<p>Canal de Contato e Den\u00fancias<\/p>","protected":false},"author":1,"featured_media":0,"parent":0,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"","meta":{"_seopress_robots_primary_cat":"","_seopress_titles_title":"ombudsman","_seopress_titles_desc":"","_seopress_robots_index":"","footnotes":""},"class_list":["post-977","page","type-page","status-publish","hentry"],"_links":{"self":[{"href":"https:\/\/veloso.com.br\/pt\/wp-json\/wp\/v2\/pages\/977","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/veloso.com.br\/pt\/wp-json\/wp\/v2\/pages"}],"about":[{"href":"https:\/\/veloso.com.br\/pt\/wp-json\/wp\/v2\/types\/page"}],"author":[{"embeddable":true,"href":"https:\/\/veloso.com.br\/pt\/wp-json\/wp\/v2\/users\/1"}],"replies":[{"embeddable":true,"href":"https:\/\/veloso.com.br\/pt\/wp-json\/wp\/v2\/comments?post=977"}],"version-history":[{"count":64,"href":"https:\/\/veloso.com.br\/pt\/wp-json\/wp\/v2\/pages\/977\/revisions"}],"predecessor-version":[{"id":1147,"href":"https:\/\/veloso.com.br\/pt\/wp-json\/wp\/v2\/pages\/977\/revisions\/1147"}],"wp:attachment":[{"href":"https:\/\/veloso.com.br\/pt\/wp-json\/wp\/v2\/media?parent=977"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}